Privacy Policy

The Sound Doctor Ltd is committed to protecting your privacy. Our aim is to give you a safe and helpful online resource. To ensure that we provide the best service to all customers and patients it is necessary for us to collect some information about how our website is used.

In order to improve the website and help benefit as many people as possible, our aim is to gather a small amount of information about how people are using the website and their experience of using it. This will be anonymous. The information we collect may relate to your locality or GP practice but not to you personally.

Information gathered by The Sound Doctor Ltd includes the user’s IP address, how many times the website is accessed and how long each visit lasts. This information will not be shared with third parties.

When you access the site we collect some information directly. One way is by using cookies. These are small files that will give us information about how you used the site and what information was of interest to you. You are not identified personally in any way.

Specifically we intend to record your answers to the various tests and questionnaires included in the site. These will not be related to any individual and there will be no means for tracing your personal answers to any questions. The aim is to find out whether you have benefited from using the site. Again it will be anonymous but may relate to your locality or GP practice. The information is important to us so that we know whether the information we’re providing is useful.

The Sound Doctor will not disclose any of your personally identifiable information without your permission except under special circumstances. Any information collected by The Sound Doctor will be treated confidentially.

Please remember that any information you reveal, including personally identifiable information in a public forum such as in a discussion forum or a chat, is not subject to this Privacy Policy and can be seen by third parties unrelated to The Sound Doctor. It is therefore important that you carefully consider what information you disclose in these areas.

The Sound Doctor will operate by the following Code of Conduct

By using this site, you agree with the terms of this Privacy Policy. When you submit the limited amount of information required to operate this site effectively you consent to the collection and use of this material according to this Privacy Policy.

The Sound Doctor requires that you Log In to access the material. When you create a secure personal account we collect your name, email address, postal address, your phone number (where you agree to provide it) and your password. We will not pass on this information to any third party under any circumstances unless you give us your express consent.

Your GP practice will require you to provide limited information (such as your address and e-mail address) in order to benefit from the website.

The Sound Doctor will help you to make sure that the information you provide is correct and up to date.

The Sound Doctor will not pass on any details you provide to any third parties. However we will need to ensure that we can provide you with updates to the site, new films and other material added. In some circumstances this may require that we send you a short e-mail alerting you to changes but usually this will be done through your local practice.

We may also contact you to ask if you are willing to take part in feedback about the content you have watched in order to help us create the most useful content possible.  

The Sound Doctor cookie usage

Cookie Description Type
__utma Google Analytics - Unique ID representing you Persistent for 2 years
__utmb Google Analytics - Timestamp of the exact moment in time when you enter our website Persistent for 2 years
__utmc Google Analytics - Timestamp of the exact moment in time when you enter our website Session
__utmz Google Analytics - Stores the referral type for how you found our website (direct, search result, ad link) Persistent for 6 months
textSize The Sound Doctor - stores the size of the text on the site to allow users to view content at their preferred size Session
sessions The Sound Doctor - enables login functionality Persistent for upto 1 month

You can manage cookies through your web browser settings.

The Sound Doctor videos are hosted externally with Vimeo and their cookie policy can be viewed here.